Problems Logging In

If you are certain you have typed in the correct Username and Password and still can not log on, it's possible that your browser sending old, incorrect information. This is particularly likely if you are using Internet Explorer, and is caused by a known problem with Windows. Please click here to go to the Microsoft Knowledge Base Article that explains the problem and the corrective action.

In addition, we found you may be able to clear the problem by deleting your Temporary Internet Files, Cookies, and Clear your History. (Note: we do not use Cookies on this site.)

To do this in Internet Explorer, follow these instructions:

1. Go to Tools/Internet Options
2. Make sure you are on the General tab at the top.
3. Under Temporary Internet files, click the Delete Cookies button.
4. Under Temporary Internet files, click the Delete Files button.
5. Under History, click Clear History
6. Click OK.
7. Close your browser and re-open it.

This should clear the problem.